Department: Patient Financial Services
Status: Full Time
Hours: Day Shift
This position operates as the hospital’s accounts receivable department and is responsible for seeing that all accounts are paid through Medicare, Medicaid, private insurance, worker’s compensation, and cash. It also ensures that proper business practices are followed regarding patients who have delinquent accounts.
Must be able to read, write, speak, and understand the English language. Must be a high school graduate or have a GED. Proficiency with MS related programs such as
Excel, Access, Word, and data entry skills preferred. Medical terminology class helpful. Must be familiar with the efficient operation of office equipment including postage meter, shredder, copier, computer, etc.
This person should possess the ability to deal tactfully, patiently and work harmoniously with co-workers, patients, visitors, and the general public. Should also possess excellent verbal and written communication, good phone and interpersonal skills. Must be dependable and independent worker with good problem solving skills to complete tasks assigned by supervisor. Should also work well in a team atmosphere, assisting co-workers as needed. Should be able to work flexible schedule as required. Ability to stay calm and work during emergency situations needed. Must be able to multi-task and remain calm in chaotic situations.
1. Review and act upon any work production queues or delinquent accounts as necessary.
2. Review daily payment, comment, charges and financial class reports.
3. Report bad debt payments received to agency on a daily basis.
4. Prepare Legal Authorizations for accounts to be sent to attorney.
5. Print statements and review for errors, payments received and bad addresses.
6. Send patient account notices/letters/and statements to switchboard for mailing.
7. Prepare adjustment lists for approval.
8. Run aging reports as necessary.
9. Review returned mail for new information or correct information and re-mail or mark for collections if needed.
10. Obey all federal and state law regulations concerning third party billing andcollections.
11. Discuss with patient and or patient’s agent financial arrangements for payment of accounts.
12. Prepare bad debt list to be placed with outside collection agency and/or to remove as uncollected.
13. Work with Business Office on Medicaid eligibility on pre-bad debt accounts.
14. Reviews pre-legal accounts for possible Helping Hand eligibility.
15. Takes patient/guarantor phone calls to help answer questions about patient bills.
16. Understands discounts that are available to each patient/guarantor and knows when those discounts can be offered.
17. Remains professional, courteous and polite while on the phone to all callers inside or outside of the hospital.
18. Receives inquires and releases information in accordance with hospital policies andprocedures.
19. Greets all patients and visitors at desk and assisting them as needed.
20. Demonstrates a positive outlook and disposition to ensure a friendly working atmosphere.
21. Enter cash, explanation of benefits (EOB’s) and remittance advices (RA) in to the computer system accurately on a daily basis and knows the proper procedure for forwarding posted information to the proper Patient Account Representative or
22. Enter all cash, EOB’s, and RA’s for each week within that week.
23. Enter all cash, EOB’s, and RA’s for each month within that month.
24. Saved scanned cash EOB’s and RA’s in the shared drive on a daily basis.
25. Count cash boxes on a week day basis as needed.
26. Enters all payments received on accounts in the Daily Cash Receipts log properly and timely.
Application for Employment